Privacy & Data
Policies.

How we collect, use, and protect your personal information — and how you can request its deletion.

Last updated: March 2026

Contents

Privacy Policy

1. About This Policy

This Privacy Policy explains how You Better Ask ABN 45 693 250 645 ("we", "us", "our") collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at youbetterask.ai and our services, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect the following personal information:

  • Contact details — name, email address, job title or designation
  • Business details — company name, company website URL, industry
  • Form responses — answers you provide through our AI Audit, Strategy Call Enquiry, and Website Prompt Generator forms
  • Usage data — pages visited, interactions with site features, and referral source (collected via Google Analytics)

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Submit the Free AI Audit form
  • Submit a Strategy Call Enquiry form
  • Use the Website Prompt Generator tool
  • Contact us via email

We also collect information automatically through cookies and analytics tools when you browse our website.

4. Why We Collect Personal Information

We collect and use your personal information to:

  • Deliver the services you have requested (e.g., AI audit reports, strategy call bookings, generated prompts)
  • Send you reports, documents, and follow-up emails related to your request
  • Improve our website, services, and user experience
  • Comply with legal obligations

We will not use your personal information for direct marketing without your consent.

5. How We Store and Protect Your Information

Your personal information is stored in a secure database on our server infrastructure hosted by DigitalOcean. Generated PDF reports are stored on the same secure server. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, and disclosure, including:

  • HTTPS encryption on all web traffic
  • Restricted server access
  • Secure environment variables for API keys and credentials

6. Third-Party Services

To deliver our services, we share certain information with the following third-party providers. Each operates under its own privacy policy:

  • Anthropic (Claude API) — processes form inputs to generate AI audit reports and website prompts
  • OpenAI / Google (Gemini) — alternative AI providers that may process form inputs for the Website Prompt Generator
  • HubSpot — stores contact details for customer relationship management
  • Google Analytics (GA4) — collects anonymised website usage data
  • Siteground (SMTP) — sends transactional emails such as audit reports
  • WordPress — hosts blog content displayed on our site

We do not sell or rent your personal information to any third party.

7. Cookies and Analytics

Our website uses Google Analytics 4 (GA4) to collect anonymised usage data such as pages visited, session duration, and referral source. GA4 uses cookies to distinguish unique users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use cookies for advertising or tracking across third-party websites.

8. Overseas Disclosure

Some of the third-party services we use (such as Anthropic, OpenAI, Google, and HubSpot) are based overseas, primarily in the United States. By using our services, you consent to the transfer of your personal information to these overseas recipients. We take reasonable steps to ensure these providers comply with comparable privacy standards.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at the email address below.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Data Deletion Policy

1. Your Right to Request Deletion

You have the right to request the deletion of personal information we hold about you. This includes data submitted through our forms, generated reports, and any records stored in our systems.

2. How to Request Deletion

To request deletion of your personal data, please email us at hello@youbetterask.ai with the subject line "Data Deletion Request". Include the following details so we can locate your records:

  • Your full name
  • The email address you used when interacting with our services
  • A description of which data or service submissions you would like deleted

3. What We Will Delete

Upon a verified deletion request, we will delete the following where applicable:

  • Form submissions (AI audit, strategy call enquiry, website prompt generator)
  • Generated AI audit reports and PDF files
  • Contact records stored in our database
  • Contact records synced to HubSpot CRM

Please note that anonymised or aggregated data that cannot be used to identify you may be retained for analytical purposes.

4. Timeframe

We will process your deletion request and remove your personal data within 30 days of receiving a verified request. You will receive an email confirmation once the deletion is complete.

5. Exceptions

We may retain certain information where required to:

  • Comply with a legal obligation (e.g., tax or financial reporting requirements)
  • Establish, exercise, or defend legal claims
  • Detect and prevent fraud or security incidents

If an exception applies, we will inform you of the specific reason and retain only the minimum data necessary.

6. Third-Party Data

Where your data has been shared with third-party services (such as HubSpot or AI providers), we will take reasonable steps to request deletion from those services as well. Please note that third-party providers are subject to their own data retention policies.

Contact Us

For any questions about these policies, or to exercise your privacy rights, please contact us: